Troubleshooting

Common issues and how to solve them

  2. Troubleshooting

Red icon on the top right, “Sending commands”, does not disappear

Existing installation

Make sure the computer that has the SOYAL 701Server installed is running, logged in and connected to the Internet.

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Troubleshooting can't create a new employee can't delete a new employee can't send a new card Cant send new card Red icon send commands sending commands

My SOYAL controller got offline from a network connection. Did we lose our data ?

SOYAL controllers keeps inside their internal memory a big amount of data. In case you realized it early enough it will synchronize everything when you will […]

Troubleshooting Application Video